Evaluation form weights

Publisher

Genesys

URL

https://help.genesys.cloud/articles/evaluation-form-weights/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Critical questions must be scored Yes or No and produce a separate critical score alongside the overall evaluation score. in context
• A fatal question scored No makes the whole evaluation score zero. in context
• A question answered N/A is ignored in a group's total and possible points, and an N/A group is excluded with the remaining group weights re-proportioned. in context
• The evaluation score is the sum of each group's earned points times its weight divided by the sum of each group's possible points times its weight. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Evaluation form weights. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-evaluation-form-weights

BibTeX

@misc{warmtransfer-genesys-help-evaluation-form-weights,
  title  = {Evaluation form weights},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-evaluation-form-weights},
  note   = {Genesys, accessed 2026-10-02}
}