A question answered N/A is ignored in a group's total and possible points, and an N/A group is excluded with the remaining group weights re-proportioned.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- quality-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Evaluation form weights — Genesys · tier 2 current vendor documentation · Evaluation form weights, N/A questions and N/A groups examples
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-na-handling. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-na-handling
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-na-handling,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-na-handling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-na-handling},
note = {Source note genesys-cloud-quality-evaluation-setup-na-handling, checked 2026-10-02}
}