Source record · tier 2 current vendor documentation

Evaluate an interaction

Publisher: Genesys
URL: https://help.mypurecloud.com/?p=4296
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Seeing AI scoring in an evaluation requires Quality > Evaluation View Sensitive Data plus Speech and Text Analytics and Recording view permissions. in context
An AI-prefilled answer shows an AI icon and the reason the answer was chosen, and the evaluator can change it before submitting. in context
Before submitting, the evaluator picks when the evaluation is released to the agent, no more than 45 days in the future. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Evaluate an interaction. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-evaluate-an-interaction

BibTeX

@misc{warmtransfer-genesys-help-evaluate-an-interaction,
  title  = {Evaluate an interaction},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-evaluate-an-interaction},
  note   = {Genesys, accessed 2026-10-02}
}