Seeing AI scoring in an evaluation requires Quality > Evaluation View Sensitive Data plus Speech and Text Analytics and Recording view permissions.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ai-scoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Evaluate an interaction — Genesys · tier 2 current vendor documentation · Evaluate an interaction, prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-permissions. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-permissions
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-ai-permissions,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-permissions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-permissions},
note = {Source note genesys-cloud-quality-evaluation-setup-ai-permissions, checked 2026-10-02}
}