Create and publish an evaluation form

Publisher

Genesys

URL

https://help.genesys.cloud/articles/create-publish-evaluation-form/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• An evaluation form may contain at most 50 questions with AI scoring enabled. in context
• Division assignments of an evaluation form cannot be changed after it is published; a new form version is required. in context
• Creating and publishing an evaluation form requires a Genesys Cloud CX 1 WEM Add-on II, CX 2, CX 3 or CX 4 license plus Quality administrator permissions. in context
• An evaluation form holds at most 200 questions, with question text limited to 500 characters and form and question group names to 250 characters. in context
• Evaluation forms are created from Menu > Conversation Intelligence > Quality Management > Evaluation Forms by selecting Create. in context
• When creating a form the administrator chooses between the standard Evaluation Form type and the Agent Auto-Evaluation type. in context
• Each question's automation is set to No Automation, AI Scoring or Evaluation Assistance, and multi-select questions support only Evaluation Assistance. in context
• With the optional Scaled Scoring setting enabled, the administrator assigns a numeric weighting factor to each question group. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create and publish an evaluation form. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-create-publish-evaluation-form

BibTeX

@misc{warmtransfer-genesys-help-create-publish-evaluation-form,
  title  = {Create and publish an evaluation form},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-create-publish-evaluation-form},
  note   = {Genesys, accessed 2026-10-02}
}