With the optional Scaled Scoring setting enabled, the administrator assigns a numeric weighting factor to each question group.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- quality-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create and publish an evaluation form — Genesys · tier 2 current vendor documentation · Create and publish an evaluation form, question group settings, Scaled Scoring
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-scaled-scoring. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-scaled-scoring
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-scaled-scoring,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-scaled-scoring},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-scaled-scoring},
note = {Source note genesys-cloud-quality-evaluation-setup-scaled-scoring, checked 2026-10-02}
}