Create evaluations by agents

Publisher

Genesys

URL

https://help.genesys.cloud/articles/create-evaluations-per-agent-overview/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• A by-agents policy prorates the evaluation count for a new agent from the date of their first interaction. in context
• A by-agents policy samples either a fixed number of evaluations per period or a percentage of interactions with a minimum number, and requires users, teams or queues in its matching criteria. in context
• Policy-created evaluations are spread evenly among the selected evaluators and any remainder is distributed randomly. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create evaluations by agents. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-create-evaluations-per-agent

BibTeX

@misc{warmtransfer-genesys-help-create-evaluations-per-agent,
  title  = {Create evaluations by agents},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-create-evaluations-per-agent},
  note   = {Genesys, accessed 2026-10-02}
}