A by-agents policy samples either a fixed number of evaluations per period or a percentage of interactions with a minimum number, and requires users, teams or queues in its matching criteria.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- recording-policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create evaluations by agents — Genesys · tier 2 current vendor documentation · Create evaluations by agents, configuration and sampling options
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-by-agent-sampling. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-by-agent-sampling
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-by-agent-sampling,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-by-agent-sampling},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-by-agent-sampling},
note = {Source note genesys-cloud-quality-evaluation-setup-by-agent-sampling, checked 2026-10-02}
}