Concurrent licensing model billing overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/concurrent-licensing-model-billing-overview/

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Concurrent usage peaks shorter than 30 minutes are disregarded, to accommodate shift changes. in context
• Concurrent charges reflect the highest Genesys Cloud CX license level (CX 1 to CX 4) assigned to the concurrent users during the billing period. in context
• Under the concurrent model, Genesys charges for the maximum (peak) number of simultaneously logged-in users during the billing period. in context
• Genesys does not calculate concurrency across multiple Genesys Cloud organizations; each organization's peak is calculated separately. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Concurrent licensing model billing overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-concurrent-licensing-billing

BibTeX

@misc{warmtransfer-genesys-help-concurrent-licensing-billing,
  title  = {Concurrent licensing model billing overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-concurrent-licensing-billing},
  note   = {Genesys, accessed 2026-10-01}
}