Choose queues to work

Publisher

Genesys

URL

https://help.genesys.cloud/articles/choose-queues-work/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent or their supervisor must activate queues to choose which ones are worked when the agent goes on queue; activating or deactivating does not change queue membership. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Choose queues to work. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-choose-queues-work

BibTeX

@misc{warmtransfer-genesys-help-choose-queues-work,
  title  = {Choose queues to work},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-choose-queues-work},
  note   = {Genesys, accessed 2026-09-30}
}