An agent or their supervisor must activate queues to choose which ones are worked when the agent goes on queue; activating or deactivating does not change queue membership.
Checked 2026-09-30
You, or your supervisor, must activate queues to determine which queues are available when you go on queue.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- queue activation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Choose queues to work — Genesys · tier 2 current vendor documentation · Article introduction
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-queue-activation. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-queue-activation
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-queue-activation,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-queue-activation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-queue-activation},
note = {Source note genesys-cloud-queue-setup-queue-activation, checked 2026-09-30}
}