Test destination phone numbers with the call simulator

Publisher

Genesys

URL

https://help.genesys.cloud/articles/test-destination-phone-numbers-with-the-call-simulator/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The call simulator uses only the number entered and does not distinguish between ANI and DNIS. in context
• The Genesys Cloud call simulator only validates configuration and does not place a real phone call. in context
• The call simulator, run from a site's Simulate Call tab, reports the normalized number, number plan match, classification, outbound route, and the external trunk chosen with its preferred Edges; a Log button gives details for failed simulations. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Test destination phone numbers with the call simulator. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-call-simulator

BibTeX

@misc{warmtransfer-genesys-help-call-simulator,
  title  = {Test destination phone numbers with the call simulator},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-call-simulator},
  note   = {Genesys, accessed 2026-09-25}
}