Source note · Troubleshooting Genesys Cloud BYOC trunks
The call simulator, run from a site's Simulate Call tab, reports the normalized number, number plan match, classification, outbound route, and the external trunk chosen with its preferred Edges; a Log button gives details for failed simulations.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- outbound routing
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Test destination phone numbers with the call simulator — Genesys · tier 2 current vendor documentation · results section
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-simulator-stages. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-simulator-stages
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-simulator-stages,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-simulator-stages},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-simulator-stages},
note = {Source note genesys-byoc-troubleshooting-simulator-stages, checked 2026-09-25}
}