Automated scoring options in evaluation forms

Publisher

Genesys

URL

https://help.genesys.cloud/articles/automated-scoring-options-in-evaluation-forms/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• AI Scoring requires a Genesys Cloud CX 3, CX 4, CX 2 WEM Add-on I, CX 1 WEM Add-on II or Genesys Cloud EX license plus Quality administrator permissions. in context
• An AI-scored question may have at most five answer options, with 500 characters per question or answer and 6,000 characters of help text. in context
• AI Scoring requires the conversation transcript to contain at least 300 characters. in context
• AI Scoring prefills an answer only where the model's answer has high confidence, and evaluators can modify or override any AI-provided answer. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Automated scoring options in evaluation forms. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-automated-scoring-options

BibTeX

@misc{warmtransfer-genesys-help-automated-scoring-options,
  title  = {Automated scoring options in evaluation forms},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-automated-scoring-options},
  note   = {Genesys, accessed 2026-10-02}
}