AI Scoring requires a Genesys Cloud CX 3, CX 4, CX 2 WEM Add-on I, CX 1 WEM Add-on II or Genesys Cloud EX license plus Quality administrator permissions.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ai-scoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Automated scoring options in evaluation forms — Genesys · tier 2 current vendor documentation · Automated scoring options in evaluation forms, prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-license
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-ai-license,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-ai-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-ai-license},
note = {Source note genesys-cloud-quality-evaluation-setup-ai-license, checked 2026-10-02}
}