Assign roles to a group

Publisher

Genesys

URL

https://help.genesys.cloud/articles/assign-roles-to-a-group/

Published

2026-09-14

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A role assigned on a Genesys group's Roles tab, with its divisions, is granted to every current and future member and removed from a user when they leave the group. in context
• Roles a user inherits from a group cannot be edited or removed on the user's own roles section; change the group's roles or the user's membership instead. in context
• To grant a role per group, open Menu > User Management > Groups, select the group, Roles tab, Assign Roles, enable the role and choose its divisions; this needs Directory Group Add and Edit, Authorization Grant Add and Role View permissions. in context
• Roles cannot be assigned to a Genesys group that has membership rules; enabling roles on such a group discards its rules. in context

Cite this source record

APA

WarmTransfer. (2026, September 14). Assign roles to a group. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-assign-roles-to-a-group

BibTeX

@misc{warmtransfer-genesys-help-assign-roles-to-a-group,
  title  = {Assign roles to a group},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-assign-roles-to-a-group},
  note   = {Genesys, accessed 2026-10-01}
}