Allow evaluation disputes

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/allow-evaluation-disputes/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Allow evaluation disputes article describes the 45-day dispute timeframe as the number of days the evaluator has to review a dispute. disputed in context
• A disputed evaluation can be reassigned to the original evaluator, to a specified person, or left unassigned for Process Automation, and the assignee gets an inbox notification. in context
• Disputes are turned on per evaluation form with the Allow disputes toggle on the form's Settings tab, which needs Quality > Evaluation Form Edit or Add permission. in context
• The administrator sets the maximum number of disputes per evaluation, up to a system limit of 5, after which the evaluation cannot be disputed. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Allow evaluation disputes. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-allow-evaluation-disputes

BibTeX

@misc{warmtransfer-genesys-help-allow-evaluation-disputes,
  title  = {Allow evaluation disputes},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-allow-evaluation-disputes},
  note   = {Genesys, accessed 2026-10-02}
}