Disputes are turned on per evaluation form with the Allow disputes toggle on the form's Settings tab, which needs Quality > Evaluation Form Edit or Add permission.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- quality-management
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Allow evaluation disputes — Genesys · tier 2 current vendor documentation · Allow evaluation disputes, procedure
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-dispute-enable. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-dispute-enable
BibTeX
@misc{warmtransfer-claim-genesys-cloud-quality-evaluation-setup-dispute-enable,
title = {Setting up quality evaluation forms and policies in Genesys Cloud: source note genesys-cloud-quality-evaluation-setup-dispute-enable},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-quality-evaluation-setup-dispute-enable},
note = {Source note genesys-cloud-quality-evaluation-setup-dispute-enable, checked 2026-10-02}
}