Source record · tier 2 current vendor documentation

Allow apps to place calls

Publisher: Genesys
URL: https://help.genesys.cloud/articles/allow-apps-to-place-calls/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

Before using the Microsoft Teams integration, the Genesys Cloud setting Calls > Phone Settings > Placing calls with another app? must be switched on. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Allow apps to place calls. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-allow-apps-to-place-calls

BibTeX

@misc{warmtransfer-genesys-help-allow-apps-to-place-calls,
  title  = {Allow apps to place calls},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-allow-apps-to-place-calls},
  note   = {Genesys, accessed 2026-09-25}
}