Source note · Microsoft Teams with Genesys Cloud CX
Before using the Microsoft Teams integration, the Genesys Cloud setting Calls > Phone Settings > Placing calls with another app? must be switched on.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- phone settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Allow apps to place calls — Genesys · tier 2 current vendor documentation · Steps 1-3
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-placing-calls-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-placing-calls-setting
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-placing-calls-setting,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-placing-calls-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-placing-calls-setting},
note = {Source note teams-with-genesys-cloud-placing-calls-setting, checked 2026-09-25}
}