Add a wrap-up code to a queue

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-a-wrap-up-code-to-a-queue/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys recommends attaching wrap-up codes from the same division as the queue so wrap-up data in reports is accurate. in context
• Wrap-up codes are attached to a queue on its Wrap-up Codes tab by typing the code name, selecting it and clicking Add; each code can be removed with Remove. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Add a wrap-up code to a queue. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-wrap-up-code-to-queue

BibTeX

@misc{warmtransfer-genesys-help-add-wrap-up-code-to-queue,
  title  = {Add a wrap-up code to a queue},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-wrap-up-code-to-queue},
  note   = {Genesys, accessed 2026-09-30}
}