Genesys recommends attaching wrap-up codes from the same division as the queue so wrap-up data in reports is accurate.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- wrap-up codes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Add a wrap-up code to a queue — Genesys · tier 2 current vendor documentation · Best practice note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-wrapup-same-division. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-wrapup-same-division
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-wrapup-same-division,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-wrapup-same-division},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-wrapup-same-division},
note = {Source note genesys-cloud-queue-setup-wrapup-same-division, checked 2026-09-30}
}