Add a skill rating

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-skill-rating/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A user's skill proficiency is rated on a 0 to 5 star scale, where 0 is low and 5 is high, and Genesys Cloud can use the ratings to pick the most appropriate available agent. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Add a skill rating. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-skill-rating

BibTeX

@misc{warmtransfer-genesys-help-add-skill-rating,
  title  = {Add a skill rating},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-skill-rating},
  note   = {Genesys, accessed 2026-09-30}
}