A user's skill proficiency is rated on a 0 to 5 star scale, where 0 is low and 5 is high, and Genesys Cloud can use the ratings to pick the most appropriate available agent.
Checked 2026-09-30
0 to 5 star scale, where 0 is low proficiency and 5 is high
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Add a skill rating — Genesys · tier 2 current vendor documentation · Article body
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-skill-rating-scale. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-skill-rating-scale
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-skill-rating-scale,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-skill-rating-scale},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-skill-rating-scale},
note = {Source note genesys-cloud-queue-setup-skill-rating-scale, checked 2026-09-30}
}