Add an ACD skill

Publisher

Genesys

URL

https://help.genesys.cloud/articles/add-acd-skill/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• ACD skills and languages are created at Menu > User Management > ACD Skills and Languages, which requires the Routing > Skill > Manage permission. in context
• The ACD Skills and Languages page has a Languages category and a Skills category; each entry takes a name and a division. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Add an ACD skill. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-acd-skill

BibTeX

@misc{warmtransfer-genesys-help-add-acd-skill,
  title  = {Add an ACD skill},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-acd-skill},
  note   = {Genesys, accessed 2026-09-30}
}