ACD skills and languages are created at Menu > User Management > ACD Skills and Languages, which requires the Routing > Skill > Manage permission.
Checked 2026-09-30
Click Menu > User Management > ACD Skills and Languages
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- skills
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Add an ACD skill — Genesys · tier 2 current vendor documentation · Procedure; first step and prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-skill-add-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-skill-add-path
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-skill-add-path,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-skill-add-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-skill-add-path},
note = {Source note genesys-cloud-queue-setup-skill-add-path, checked 2026-09-30}
}