About Genesys Cloud SCIM (Identity Management)

Publisher

Genesys

URL

https://help.genesys.cloud/articles/about-genesys-cloud-scim-identity-management/

Published

2024-05-03

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Any user attribute or role that SCIM manages should be treated as read-only in the Genesys admin UI, because a later sync may overwrite manual edits there. inferred in context
• Genesys lists Microsoft Entra ID, Okta and OneLogin as identity management systems known to work with its SCIM implementation. in context
• Genesys Cloud SCIM only syncs one way, from the identity management system to Genesys Cloud; changes made in Genesys Cloud are not synced back and may be overwritten. in context

Cite this source record

APA

WarmTransfer. (2024, May 3). About Genesys Cloud SCIM (Identity Management). WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-about-scim

BibTeX

@misc{warmtransfer-genesys-help-about-scim,
  title  = {About Genesys Cloud SCIM (Identity Management)},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-about-scim},
  note   = {Genesys, accessed 2026-10-01}
}