Source record · tier 2 current vendor documentation

How does Genesys Cloud know which trunk to route a given call through?

Publisher: Genesys
URL: https://help.genesys.cloud/faqs/how-does-genesys-cloud-know-which-trunk-to-route-a-given-call-through/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys Resource Center terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys Cloud Edge and Media Tier pick the trunk for an outbound call by matching the dial string against the organization's number plan and outbound routes. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). How does Genesys Cloud know which trunk to route a given call through?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-which-trunk-routes-call

BibTeX

@misc{warmtransfer-genesys-faq-which-trunk-routes-call,
  title  = {How does Genesys Cloud know which trunk to route a given call through?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-which-trunk-routes-call},
  note   = {Genesys, accessed 2026-09-25}
}