Source note · Troubleshooting Genesys Cloud BYOC trunks
Genesys Cloud Edge and Media Tier pick the trunk for an outbound call by matching the dial string against the organization's number plan and outbound routes.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- outbound routing
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- How does Genesys Cloud know which trunk to route a given call through? — Genesys · tier 2 current vendor documentation · FAQ answer
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-trunk-selection. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-trunk-selection
BibTeX
@misc{warmtransfer-claim-genesys-byoc-troubleshooting-trunk-selection,
title = {Troubleshooting Genesys Cloud BYOC trunks: source note genesys-byoc-troubleshooting-trunk-selection},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-byoc-troubleshooting-trunk-selection},
note = {Source note genesys-byoc-troubleshooting-trunk-selection, checked 2026-09-25}
}