Source record · tier 2 current vendor documentation

Is there any specific model for integration with Microsoft Teams and Genesys Cloud?

Publisher: Genesys
URL: https://help.genesys.cloud/faqs/is-there-any-specific-model-for-integration-with-microsoft-teams-and-genesys-cloud/
Published: unknown
Updated: unknown
Accessed: 2026-09-25
HTTP status: 200
License: Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys states that Genesys Cloud requires Microsoft's Connect integration model (certified SBCs and Direct Routing) for Teams, and that presence integration uses the Extend model. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Is there any specific model for integration with Microsoft Teams and Genesys Cloud?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-teams-integration-model

BibTeX

@misc{warmtransfer-genesys-faq-teams-integration-model,
  title  = {Is there any specific model for integration with Microsoft Teams and Genesys Cloud?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-teams-integration-model},
  note   = {Genesys, accessed 2026-09-25}
}