Source note · Microsoft Teams with Genesys Cloud CX

Genesys states that Genesys Cloud requires Microsoft's Connect integration model (certified SBCs and Direct Routing) for Teams, and that presence integration uses the Extend model.

Checked 2026-09-25

Genesys Cloud requires the Connect model of integration.

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: Microsoft Teams integration
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Is there any specific model for integration with Microsoft Teams and Genesys Cloud? — Genesys · tier 2 current vendor documentation · FAQ answer

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-connect-model. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-connect-model

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-connect-model,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-connect-model},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-connect-model},
  note   = {Source note teams-with-genesys-cloud-connect-model, checked 2026-09-25}
}

Read in context