Can I sync the presence between Microsoft Teams and Genesys Cloud?

Publisher

Genesys

URL

https://help.genesys.cloud/faqs/can-i-sync-presence-between-microsoft-teams-and-genesys-cloud/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• When a Genesys Cloud user is logged in to Genesys Cloud, their Genesys Cloud presence is displayed rather than their Teams presence. in context
• Genesys points to developer blueprints, not a built-in setting, for updating Teams presence from Genesys Cloud presence changes or from inbound interactions. in context
• Microsoft Teams presence updates are pushed to the corresponding Genesys Cloud user. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Can I sync the presence between Microsoft Teams and Genesys Cloud?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-sync-presence-teams

BibTeX

@misc{warmtransfer-genesys-faq-sync-presence-teams,
  title  = {Can I sync the presence between Microsoft Teams and Genesys Cloud?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-sync-presence-teams},
  note   = {Genesys, accessed 2026-09-25}
}