Source note · Microsoft Teams with Genesys Cloud CX
When a Genesys Cloud user is logged in to Genesys Cloud, their Genesys Cloud presence is displayed rather than their Teams presence.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- presence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Can I sync the presence between Microsoft Teams and Genesys Cloud? — Genesys · tier 2 current vendor documentation · FAQ answer
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-genesys-presence-wins. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-genesys-presence-wins
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-genesys-presence-wins,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-genesys-presence-wins},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-genesys-presence-wins},
note = {Source note teams-with-genesys-cloud-genesys-presence-wins, checked 2026-09-25}
}