How are users counted in Genesys Cloud services, as named or concurrent?

Publisher

Genesys

URL

https://help.genesys.cloud/faqs/how-are-users-counted-in-genesys-cloud-services-as-named-or-concurrent/

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud supports adding digital channels or advanced workforce engagement to only a subset of users within CX 1 or CX 2. in context
• Genesys Cloud CX 1, CX 2, CX 3 and CX 4 can each be licensed as either named or concurrent users. in context
• Genesys Cloud does not support mixing named and concurrent users for Genesys Cloud contact center within an organization's subscription. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). How are users counted in Genesys Cloud services, as named or concurrent?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-named-or-concurrent-users

BibTeX

@misc{warmtransfer-genesys-faq-named-or-concurrent-users,
  title  = {How are users counted in Genesys Cloud services, as named or concurrent?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-named-or-concurrent-users},
  note   = {Genesys, accessed 2026-10-01}
}