Engagement Workflow IVR Call Flow

Publisher

Five9, Inc.

URL

https://documentation-be.five9.com/bundle/studio-combo/page/studio-discover/CFT_StudioBehEngageWorkflow/ivr-callflow.htm

Published

2026-08-21

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

(c) 2026 Five9, Inc. All Rights Reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Engagement Workflow template, the Third Party Transfer module sends the call to Studio at an IISN number, a 12-digit identifier beginning with 777, with Send Data to Third Party and Receive Data from Third Party enabled. in context
• The Third Party Transfer to Studio in the Engagement Workflow template is configured with a maximum call duration of 3,600 seconds. in context
• Five9's Engagement Workflow IVR call-flow template hands a call to Studio with four IVR modules in order: a Set Variable module (PUT), a Third Party Transfer, a second Set Variable module (GET), then a Case module that branches on IVA_routeType. in context
• After Studio returns the call, the Engagement Workflow template's Case module routes on IVA_routeType, typically Skill, Extension, Agent or External. in context

Cite this source record

APA

WarmTransfer. (2026, August 21). Engagement Workflow IVR Call Flow. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-studio-ew-ivr-callflow

BibTeX

@misc{warmtransfer-five9-docs-studio-ew-ivr-callflow,
  title  = {Engagement Workflow IVR Call Flow},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-studio-ew-ivr-callflow},
  note   = {Five9, Inc., accessed 2026-09-25}
}