Source note · Five9 IVR and Studio
After Studio returns the call, the Engagement Workflow template's Case module routes on IVA_routeType, typically Skill, Extension, Agent or External.
Checked 2026-09-25
- Vendor
- Five9
- Product
- Five9 IVA Studio with Five9 VCC IVR
- Subsystem
- Engagement Workflow to Studio handoff
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Engagement Workflow IVR Call Flow — Five9, Inc. · tier 2 current vendor documentation · Engagement Workflow IVR Call Flow, Module 4 - Case Module
Cite this note
APA
WarmTransfer. (2026, September 25). Five9 IVR and Studio: source note five9-ivr-studio-route-type-values. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-ivr-studio-route-type-values
BibTeX
@misc{warmtransfer-claim-five9-ivr-studio-route-type-values,
title = {Five9 IVR and Studio: source note five9-ivr-studio-route-type-values},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-ivr-studio-route-type-values},
note = {Source note five9-ivr-studio-route-type-values, checked 2026-09-25}
}