Sierra Implementation Guide

Publisher

Five9, Inc.

URL

https://documentation-be.five9.com/bundle/ivr-admin/page/ivr-admin/ai-agent-connect/sierra.htm

Published

2026-09-08

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

(c) 2026 Five9, Inc. All Rights Reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Sierra integration, the Five9 implementation team sets Sierra's SIP domain in the X-FQDN-OB-PRD-Sierra header. Sierra returns X-headers, with X-RouteType telling Five9 the next action (such as skill transfer, external transfer, hangup or agent routing). in context
• The Five9 IVR script for Sierra uses Query modules to retrieve data from Sierra and Set Variable modules to set routing parameters. in context
• Connecting Sierra through Five9 AI Agent Connect requires a Five9-provisioned domain, an activated Sierra account, a Sierra-assigned phone number, Sierra-generated query credentials and a Sierra-provided SIP domain (FQDN). in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Sierra Implementation Guide. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-ivr-sierra-ai-agent-connect

BibTeX

@misc{warmtransfer-five9-docs-ivr-sierra-ai-agent-connect,
  title  = {Sierra Implementation Guide},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-ivr-sierra-ai-agent-connect},
  note   = {Five9, Inc., accessed 2026-09-25}
}