Source record · tier 2 current vendor documentation

Selecting Dispositions

Publisher: Five9
URL: https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/implementing-scripts/selecting-dispositions.htm
Published: 2026-09-08
Updated: unknown
Accessed: 2026-09-30
HTTP status: 200
License: proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

Agent dispositions are used when a call is transferred to an agent, while IVR dispositions are applied automatically by the system when a call is disconnected during the IVR script and let reports show where in the script the caller was disconnected. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Selecting Dispositions. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-ivr-selecting-dispositions

BibTeX

@misc{warmtransfer-five9-docs-ivr-selecting-dispositions,
  title  = {Selecting Dispositions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-ivr-selecting-dispositions},
  note   = {Five9, accessed 2026-09-30}
}