Source note · Setting up a Five9 inbound campaign
Agent dispositions are used when a call is transferred to an agent, while IVR dispositions are applied automatically by the system when a call is disconnected during the IVR script and let reports show where in the script the caller was disconnected.
Checked 2026-09-30
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- dispositions
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Selecting Dispositions — Five9 · tier 2 current vendor documentation · Selecting Dispositions, bulleted list
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-ivr-dispositions. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-ivr-dispositions
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-ivr-dispositions,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-ivr-dispositions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-ivr-dispositions},
note = {Source note five9-inbound-campaign-setup-ivr-dispositions, checked 2026-09-30}
}