Configuring Dispositions

Publisher

Five9

URL

https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dispositions/configuring-dispositions.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• The dispositions listed in the Call Dispositions table of a campaign's Dispositions tab are the ones available to agents when processing that campaign's calls; they are added with Add in the tab, selecting one or more dispositions, OK, then Apply or Save. in context
• Five9 recommends assigning a given disposition either in the campaign profile or in the campaign, but not both; a disposition that is in a profile group and also assigned to the campaign appears at the top of the agent's list rather than inside its group. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Configuring Dispositions. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-campaign-configuring-dispositions

BibTeX

@misc{warmtransfer-five9-docs-campaign-configuring-dispositions,
  title  = {Configuring Dispositions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-campaign-configuring-dispositions},
  note   = {Five9, accessed 2026-09-30}
}