Configuring and Grouping Dispositions

Publisher

Five9

URL

https://documentation.five9.com/bundle/basic-admin/page/basic-admin/campaign-profiles/configuring-and-grouping-dispositions.htm

Published

2025-03-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• In a campaign profile, dispositions can be assigned and grouped with Add Group and Add Disposition and reordered with Up and Down; in the agent application, dispositions assigned in the campaign are listed first (alphabetically, uppercase before lowercase), followed by the profile's dispositions and groups in the profile's order. in context

Cite this source record

APA

WarmTransfer. (2025, March 20). Configuring and Grouping Dispositions. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-basic-profile-dispositions

BibTeX

@misc{warmtransfer-five9-docs-basic-profile-dispositions,
  title  = {Configuring and Grouping Dispositions},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-basic-profile-dispositions},
  note   = {Five9, accessed 2026-09-30}
}