Managing Skill Groups

Publisher

Five9

URL

https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/managing-skill-groups.htm

Published

2025-03-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• A skill group is added in the VCC Administrator by right-clicking Skills, selecting Add Skill, naming the skill group and clicking OK. in context

Cite this source record

APA

WarmTransfer. (2025, March 20). Managing Skill Groups. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-basic-managing-skill-groups

BibTeX

@misc{warmtransfer-five9-docs-basic-managing-skill-groups,
  title  = {Managing Skill Groups},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-basic-managing-skill-groups},
  note   = {Five9, accessed 2026-09-30}
}