Softphone Station (Agent Desktop Plus)

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/preparing-station/selecting-a-station/softphone-station.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Five9 proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• The softphone station, which uses the agent's computer for calls, is the default station type and requires the agent to enter a station ID. in context
• When station ID automation and station pools are enabled, an agent can choose Auto station assignment and a pool and the system assigns an available station ID, or choose Manual and enter a specific ID. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Softphone Station (Agent Desktop Plus). WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-softphone-station

BibTeX

@misc{warmtransfer-five9-docs-adp-softphone-station,
  title  = {Softphone Station (Agent Desktop Plus)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-softphone-station},
  note   = {Five9, accessed 2026-09-25}
}