Selecting Audio Devices

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/preparing-station/selecting-audio-devices.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Five9 proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Five9 does not recommend built-in audio devices for Agent Desktop Plus because they can cause extreme audio interference. in context
• If a headset does not appear or cannot be selected in the Agent Desktop Plus audio device menu, Five9 suggests updating the device drivers from the manufacturer. in context
• Five9 recommends selecting the system default audio devices in Agent Desktop Plus so call notifications and voicemail are heard, because system defaults can override Five9 settings. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Selecting Audio Devices. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-selecting-audio-devices

BibTeX

@misc{warmtransfer-five9-docs-adp-selecting-audio-devices,
  title  = {Selecting Audio Devices},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-selecting-audio-devices},
  note   = {Five9, accessed 2026-10-02}
}