If a headset does not appear or cannot be selected in the Agent Desktop Plus audio device menu, Five9 suggests updating the device drivers from the manufacturer.
Checked 2026-10-02
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- audio devices
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Selecting Audio Devices — Five9 · tier 2 current vendor documentation · Selecting Audio Devices; device not listed paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-device-missing-drivers. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-device-missing-drivers
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-device-missing-drivers,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-device-missing-drivers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-device-missing-drivers},
note = {Source note five9-softphone-troubleshooting-device-missing-drivers, checked 2026-10-02}
}