Testing and Adjusting Your Headset

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/using-adp/testing-and-adjusting-your-headset.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Five9 proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Agent Desktop Plus an echo call, which records the agent's speech and plays it back, is started from Help > Echo Call while the agent is in the Not Ready state. in context
• Agent Desktop Plus offers Help > Voice Connectivity Test, which Five9 says to run when instructed by the administrator or Five9. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Testing and Adjusting Your Headset. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-headset-testing

BibTeX

@misc{warmtransfer-five9-docs-adp-headset-testing,
  title  = {Testing and Adjusting Your Headset},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-headset-testing},
  note   = {Five9, accessed 2026-10-02}
}