Summary of Dialing Mode Features

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/summary-dialing-mode-features.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Per Five9's feature summary, the list dialing mode, calls-to-agent ratio, abandoned-call percentage monitoring, call analysis, Action on Answering Machine and Action on Max Queue Time apply to Predictive, Power and Progressive modes, not to Preview or TCPA Manual Touch. in context
• Five9 outbound campaigns support five dialing modes: Predictive, Power, Progressive, Preview and TCPA Manual Touch. in context
• Five9's dialing-mode feature summary lists Lead Ownership Routing as available in Predictive and Power modes only. disputed in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Summary of Dialing Mode Features. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-summary-dialing-mode-features

BibTeX

@misc{warmtransfer-five9-doc-summary-dialing-mode-features,
  title  = {Summary of Dialing Mode Features},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-summary-dialing-mode-features},
  note   = {Five9, accessed 2026-09-24}
}