Source note · Five9 routing and campaign model

Per Five9's feature summary, the list dialing mode, calls-to-agent ratio, abandoned-call percentage monitoring, call analysis, Action on Answering Machine and Action on Max Queue Time apply to Predictive, Power and Progressive modes, not to Preview or TCPA Manual Touch.

Checked 2026-09-24

Vendor: Five9
Product: Five9 Virtual Contact Center
Subsystem: outbound-dialer
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Summary of Dialing Mode Features — Five9 · tier 2 current vendor documentation · Summary of Dialing Mode Features table (rows: List Dialing Mode; Call(s) to Agent Ratio; Abandoned Call % Monitoring; Call Analysis; Action on Answering Machine; Action on Max Queue Time)

Cite this note

APA

WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-automated-mode-features. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-automated-mode-features

BibTeX

@misc{warmtransfer-claim-five9-routing-automated-mode-features,
  title  = {Five9 routing and campaign model: source note five9-routing-automated-mode-features},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/five9-routing-automated-mode-features},
  note   = {Source note five9-routing-automated-mode-features, checked 2026-09-24}
}

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