Combining Campaign Priority and Ratio

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-campaign-priority-ratio/combining-campaign-priority.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Five9 dialer keeps agents loaded before it applies campaign priority and ratio, so lower-priority campaigns may still place calls. in context
• When priority and ratio are combined, Five9 splits calls among campaigns of equal priority by their ratios. Lower-priority campaigns dial only when the higher-priority ones cannot generate enough traffic. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Combining Campaign Priority and Ratio. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-combining-priority-ratio

BibTeX

@misc{warmtransfer-five9-doc-combining-priority-ratio,
  title  = {Combining Campaign Priority and Ratio},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-combining-priority-ratio},
  note   = {Five9, accessed 2026-09-24}
}