Source note · Five9 routing and campaign model
The Five9 dialer keeps agents loaded before it applies campaign priority and ratio, so lower-priority campaigns may still place calls.
Checked 2026-09-24
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Combining Campaign Priority and Ratio — Five9 · tier 2 current vendor documentation · Combining Campaign Priority and Ratio (page body)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-agent-load-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-agent-load-first
BibTeX
@misc{warmtransfer-claim-five9-routing-agent-load-first,
title = {Five9 routing and campaign model: source note five9-routing-agent-load-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-agent-load-first},
note = {Source note five9-routing-agent-load-first, checked 2026-09-24}
}